shipping-policy

1. Introduction

At Shine Wood Art, we are committed to providing seamless shopping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website, https://www.woodartcity.com By placing an order on our Site, you agree to the terms set forth in this policy.

2. Order Processing

2.1 Order Confirmation

Upon successfully placing an order, you will receive an order confirmation email detailing the items purchased, billing and shipping addresses, and the selected shipping method. Please review this information carefully and contact our customer support at https://www.woodartcity.com immediately if any details are incorrect.

2.2 Processing Time

Orders are typically processed within 7 business days (excluding weekends and public holidays) from the date of purchase. Processing includes order verification, quality check, and packaging. Delays may occur during peak seasons or due to unforeseen circumstances; however, we strive to minimize any inconvenience.

3. Shipping Methods and Delivery Times

We offer various shipping options to meet your needs:

Shipping Method

Estimated Delivery Time

Standard Shipping

5-7 business days

Expedited Shipping

2-3 business days

Overnight Shipping

1 business day

Please note that delivery times are estimates and commence from the date of shipping, not the date of order. Actual delivery times may vary.

4. Shipping Charges

Shipping charges are calculated based on the selected shipping method, destination, and the weight and dimensions of the items purchased. The total shipping cost will be displayed at checkout before you complete your purchase.

5. International Shipping

5.1 Availability

We currently ship to the following countries:

  • India

If your country is not listed, please contact our customer support to inquire about potential shipping options.

5.2 Customs, Duties, and Taxes

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Customs policies vary widely; please contact your local customs office for more information.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow 24 hours for the tracking information to become available.

7. Delivery Issues

7.1 Incorrect Address

We are not responsible for orders not delivered due to incorrect or incomplete addresses provided by the customer. If you realize that you've made an error in your shipping address, please contact us immediately at woodartcity11@gmail.com.

7.2 Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, please check with neighbors and contact the shipping carrier. If the package is still not found, contact our customer support for assistance.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy.