Faq
Frequently Asked Questions (FAQs)
1. What is Wood Art City?
Wood Art City is a premium furniture brand offering handcrafted wooden furniture designed for modern homes. We focus on quality materials, timeless designs, and skilled craftsmanship to create furniture that lasts for years.
2. What type of furniture do you sell?
We offer a wide range of furniture including sofas, beds, dining tables, coffee tables, side tables, wardrobes, TV units, storage furniture, and custom-made wooden pieces for homes and offices.
3. What materials are used in Wood Art City furniture?
Our furniture is made using high-quality solid wood (such as Sheesham/Rosewood), engineered wood where suitable, premium fabrics, durable foams, and long-lasting finishes to ensure strength, comfort, and elegance.
4. Is your furniture handmade?
Yes. Most of our products are handcrafted by skilled artisans who pay close attention to detailing, finishing, and durability.
5. Do you offer customization?
Yes, we offer customization options in size, design, wood type, fabric, polish, and finish for selected products. Please contact our team for custom furniture requirements.
6. How do I place an order?
You can place an order directly through our website or by contacting our customer support team. For customized orders, our team will guide you through the process.
7. What is the delivery time?
Delivery timelines vary depending on the product and location. Ready products usually take 7–14 days, while customized furniture may take 3–6 weeks.
8. Do you deliver across India?
Yes, Wood Art City delivers furniture across most locations in India using trusted logistics partners.
9. Are there any shipping charges?
Shipping charges depend on the product size, weight, and delivery location. Any applicable charges will be clearly communicated before order confirmation.
10. How is the furniture packaged?
Our furniture is carefully packed using multi-layer protective packaging to prevent damage during transit.
11. Do you provide installation services?
Installation support may be available for selected products and locations. Our team will inform you about installation details at the time of delivery.
12. What is your return policy?
Returns are accepted only in case of manufacturing defects or transit damage. Customized products are generally non-returnable. Please check our Return & Refund Policy for full details.
13. What warranty do you offer?
We provide a warranty against manufacturing defects on selected products. Warranty details vary by product and are mentioned on the product page.
14. How do I care for wooden furniture?
We recommend regular dusting with a soft cloth, avoiding direct sunlight and moisture, and using coasters or mats to protect surfaces.
15. Are your products eco-friendly?
We aim to follow responsible sourcing and sustainable practices wherever possible, using durable materials that reduce the need for frequent replacement.
16. Can I see the furniture before buying?
If we have a showroom or partner display in your city, our team will inform you. Otherwise, detailed images and specifications are available online.
17. How can I contact Wood Art City?
You can reach us through our website contact form, email, or phone number mentioned on the Contact Us page. Our support team will be happy to assist you.
If you have any other questions, feel free to contact Wood Art City – we’re always here to help you create a beautiful home.