refund-policy

At Wood Art City, we are committed to ensuring your complete satisfaction with every purchase. This Return and Refund Policy outlines the terms and conditions governing returns, exchanges, and refunds for products purchased from our store.

1. General Return Guidelines

We accept returns and exchanges within 10 days of the original purchase date. To be eligible for a return or exchange, items must meet the following criteria:

  • Condition: Items must be unused, unwashed, and in the same condition as received.
  • Packaging: Items should be returned in their original packaging with all tags and labels attached.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items are exempt from returns and exchanges due to hygiene and safety concerns:

  • Perishable Goods: Food, flowers, newspapers, and magazines.
  • Personal Care Items: Intimate apparel, swimwear, and earrings.
  • Custom Products: Personalized or custom-made items.
  • Gift Cards: All gift cards are non-returnable.
  • Downloadable Software: Digital products and software downloads.

3. Return Process

To initiate a return or exchange:

  1. Contact Customer Service: Reach out to our support team at woodartcity11@gmail.com with your order details and reason for return.
  2. Receive Authorization: Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item: Securely package the item, including all original packaging and accessories, and ship it to the address provided. Ensure the RMA number is clearly marked on the package.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Processed within 7 business days to the original payment method.
  • Partial Refunds: Granted for items not in their original condition, damaged, or missing parts not due to our error.
  • Non-Refundable Situations: Items returned after 10 days from the purchase date or items ineligible for return.

5. Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product:

  1. Contact Customer Service: Email woodartcity11@gmail.com with your order details and issue description.
  2. Receive Instructions: Our team will guide you through the exchange process.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • Gift Returns: You will receive a gift credit for the value of your return upon approval.
  • Non-Gift Returns: Refunds will be issued to the original purchaser.

7. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  • Original Shipping Charges: Non-refundable unless the return is due to our error.

8. International Returns

For international orders:

  • Return Shipping: Customers are responsible for all return shipping charges, duties, and taxes.
  • Refunds: Processed in the original currency and payment method used at purchase.

9. Contact Information

For questions or assistance regarding returns and refunds:

10. Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective upon posting to our website. Please review this policy periodically for updates.