refund-policy
Refund Policy – Wood Art City
At Wood Art City, we value your trust and strive to make every purchase worry-free. Our refund policy is transparent and easy to understand.
Eligibility for Refund
Refunds are applicable under the following conditions:
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The product is received in a damaged or defective condition
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The issue is reported within 30 days of delivery
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The product meets our Return Policy criteria
Refund Process
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Contact our support team within 30 days of delivery
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Share your order details along with images of the damaged product
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Once the return is approved, we will arrange for pickup or replacement
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Refunds are initiated after the returned product is received and inspected
Refund Method & Timeline
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Refunds are processed to the original payment method
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The refund amount will reflect in your account within 7–10 business days, depending on your bank or payment provider
Non-Refundable Items
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Products that are not damaged
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Customized or made-to-order furniture, unless damaged during transit
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Products damaged due to improper use or mishandling after delivery
Partial Refunds
In certain cases, partial refunds may be issued for items returned in a condition different from their original state.
Order Cancellations
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Approved cancellations (as per our Cancellation Policy) are eligible for a full refund
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Orders cancelled after dispatch are not eligible for refunds unless received damaged
Need Assistance?
For refund-related questions, reach out to us:
📧 Email: info@woodartcity.com
📞 Phone / WhatsApp: +91 95483 32648